Frequently Asked Questions
Everything you need to know about your PLUX Biosignals experience.
What is the standard shipping time for my order?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How can I track the status of my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with all tags attached. Please visit our Returns Portal to start a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Affirm.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
At PLUX Biosignals, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled synthetic fibers, and we work exclusively with certified fair-trade manufacturers.